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  1. Vancooler Marek Szapiński with its registered office in Zielona Góra at ul. Dolina Zielona 9 A hereinafter referred to as the Guarantor, grants the purchaser a 12 months guarantee on all products it sells, which begins on the date of purchase, as long as they are used in accordance with their purpose and use conditions as set forth in the device or vehicle manufacturer’s documentation.
  2. Defects or damage discovered during the guarantee term should be reported to the Guarantor in writing no later than within 7 days of their discovery.
  3. The Guarantor is responsibility is limited to physical defects which occur for reasons attributable to the product itself.
  4. The Guarantee does not cover defects which occurred as a result of:
    • faulty use or application
    • faulty product assembly, maintenance, storage and transport
    • mechanical, chemical, thermal or purposeful damage to the goods,
    • damage which is attributable to fortuitous events or factors bearing the hallmarks of force majeure
    • defective operation of devices which affect the operation of the product
    • product amendments
    • unauthorised interference, unauthorised repair attempts
    • breaking the guarantee seal
  5. The Guarantee expires, if the Purchaser notices a defect at the time of delivery and fails to report it to the Guarantor. A damage report should be drawn up with the forwarder.
  6. For a product complaint to be processed, the following three conditions have to be jointly satisfied:
    • the complaint has to be reported in writing or by fax or by electronic mail
    • the original or a copy of type purchase invoice or receipt has to be presented
    • the goods subject of the complaint have to be delivered to the Guarantor's address, as arranged in advance
    • exact description of the defect
  7. The Guarantee is limited to a repair of the product within 14 days of its delivery to the Guarantor’s address or replacement for a new item, free from defects, if repair is not possible. If the product is not available, the purchaser is entitled to a cash refund.
  8. The Guarantor shall not be liable for any direct or indirect losses incurred by the Purchaser as a result of damage and faults occurred in elements not subject to replacement, as defined in item 8, that is the throttle, non-return valves and body.
  9. Any matters not regulated herein shall be governed by the provisions of the General Terms and Conditions and of the Civil Code.
  10. All disputes shall be settled by a court with jurisdiction over the Guarantor's registered address.